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Privacy Policy

Last Updated: 19/06/26

  1. WHO WE ARE

Sue Reed  (“we”, “us”, “our”) operates the website [www.suereedwrites.co.uk](https://suereedwrites.co.uk).

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Sue Reed

Email: suereedwrites@gmail.com

Address: Bridge Cottage, Willimoteswick, Hexham. NE47 7DD

Website: [www.suereedwrites.co.uk](https://suereedwrites.co.uk)

  1. PERSONAL DATA WE COLLECT

We may collect and process the following personal information:

* Name

* Billing address

* Delivery address

* Email address

* Telephone number (if provided)

* Order and purchase history

* Communications you send to us

* Newsletter subscription preferences

* IP address and browser information

* Website usage data collected through cookies

  1. HOW WE COLLECT YOUR DATA

We collect information when you:

* Purchase books through our WooCommerce store

* Complete a contact form

* Subscribe to our newsletter

* Contact us by email

* Browse our website

* Accept cookies through our cookie banner

  1. HOW WE USE YOUR INFORMATION

We use your personal data to:

* Process and fulfil orders

* Deliver purchased books

* Respond to enquiries

* Provide customer support

* Send order confirmations and updates

* Send newsletters where you have given consent

* Improve our website and services

* Comply with legal and accounting obligations

  1. LEGAL BASIS FOR PROCESSING

We process personal data under the following lawful bases:

Contract

To process and fulfil orders you place with us.

Legal Obligation

To comply with tax, accounting and consumer protection laws.

Legitimate Interests

To manage and improve our business and website.

Consent

To send newsletters and marketing communications.

You may withdraw consent at any time.

  1. NEWSLETTER COMMUNICATIONS

If you subscribe to our newsletter, we will use your email address to send updates about books, events, promotions and author news.

You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

  1. PAYMENT PROCESSING

Payments are processed securely by our third-party payment providers.

We do not store full payment card details on our website.

  1. SHARING YOUR INFORMATION

We may share information with trusted service providers including:

* Website hosting providers

* WooCommerce and related website services

* Payment processors

* Royal Mail or other delivery providers

* Newsletter service providers

* Professional advisers where necessary

* Government authorities where required by law

We do not sell or rent your personal information to third parties.

  1. INTERNATIONAL DATA TRANSFERS

Some service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your information.

  1. DATA RETENTION

We retain personal information only for as long as necessary.

Order records may be retained for up to six years for accounting and tax purposes.

Newsletter subscription data will be retained until you unsubscribe or request deletion.

  1. THIRD-PARTY SERVICE PROVIDERS

To operate our website and business, we use carefully selected third-party providers who may process personal information on our behalf.

Stripe

We use Stripe to process payments securely. When you make a purchase, payment information is processed by Stripe. We do not store your full payment card details.

For information about how Stripe processes personal data, please refer to Stripe’s Privacy Policy.

 MailerLite

We use MailerLite to manage and send our email newsletters.

If you subscribe to our newsletter, your name and email address may be stored securely by MailerLite for the purpose of sending author updates, book news, promotions and related communications.

You may unsubscribe at any time by clicking the unsubscribe link included in every newsletter.

Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics collects information such as:

* Pages visited

* Time spent on the website

* Browser type

* Device information

* General geographic location

* Website traffic sources

This information is aggregated and does not normally identify individual visitors.

Google Analytics cookies will only be used where appropriate consent has been obtained through our cookie banner.

  1. YOUR RIGHTS

You have the right to:

* Access your personal data

* Correct inaccurate data

* Request deletion of your data

* Restrict processing

* Object to processing

* Request transfer of your data

* Withdraw consent

To exercise any of these rights, please contact us using the details above.

  1. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information from loss, misuse and unauthorised access.

  1. COMPLAINTS

If you have concerns about how we use your personal data, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO).

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

  1. CONTACT

Sue Reed

Email: suereedwrites@gmail.com

Address: Bridge Cottage Willimotesick, Hexham. NE47 7DD

Website: [www.suereedwrites.co.uk](https://suereedwrites.co.uk)